Shipping and payment

Check out the sections below to find the answers you're looking for. If you cannot find what you are looking for or have additional questions, please feel free to contact us. We are always ready to help!

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Last updated: December 2023

1. Questions about payments
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2. Questions about shipping
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3. Contact details

1. Questions about payments

What payment methods do you accept?

We accept various payment methods, including credit cards Visa, MasterCard, Apple Pay, Ideal

Are my payment details safe?

Yes, all payments are handled by a respected Payment Provider. We therefore do not receive any payment information ourselves and all transactions are processed securely and encrypted to provide maximum protection for your information.

2. Questions about shipping

How long does shipping take?

Shipping time varies depending on your location. If you order an item before 3:00 PM, it will be shipped the same day.

Orders placed on Saturday or Sunday will be processed the next business day. We cannot ship on national holidays.

Depending on the weight and destination of a shipment, we use different parcel couriers. We ship via PostNL or DHL. All orders are delivered well protected in sealed plain boxes or sealed envelopes.

Not all orders are shipped from the Netherlands. There are items that are shipped from another location within Europe. The delivery time for these items is 4/5 days.

How much does shipping cost?

Shipping costs depend on your location and the weight of your order.

We charge what the actual shipping costs are and often the costs are even lower than the actual costs.

 

Netherlands - €6.95 to €9.95 depending on weight / free shipping on orders over €150

Belgium - €9.00 to 19.50 depending on weight / free shipping on orders over €150
Europe (EU) - €12.50 to €25.00 depending on weight

Rest of the world - €14.30 to €34.50 depending on weight

3. Contact details

How can I contact customer service?

You can reach our customer service team by sending an email to info@dogsz.eu or by calling us on +31 (0)641415826

What are your opening hours?

We are open from Monday to Friday from 9:00 AM to 5:00 PM and on Saturday from 10:00 AM to 2:00 PM.