You have the right to cancel your order up to 14 days after receipt without giving any reason. After cancellation you have another 14 days to return your product. You will then be credited with the full order amount including shipping costs.

Only the costs for returning from your home to the online store are at your own expense. These costs amount to approximately €7.25 per package, consult your carrier's website for the exact rates.
 

If you exercise your right of withdrawal, the product will be returned to the entrepreneur with all accessories supplied and - if reasonably possible - in the original condition and packaging. If the product is damaged or the packaging is damaged more than is necessary to sell the product, we can pass on this depreciation of the product to you. So handle the product with care and ensure that it is properly packaged when returned.

To exercise this right, please contact us at info@dogsz.eu. We will then refund the order amount due within 14 days after registering your return, provided that the product has already been returned in good order.

Return exceptions

a. For sealed products. If the seal is broken, these products cannot be returned.

b. that have been created by the entrepreneur in accordance with the consumer's specifications;

c. that are clearly personal in nature;

d. which by their nature cannot be returned;

e. that can spoil or age quickly;

f. the price of which is subject to fluctuations in the financial market over which the entrepreneur has no influence;

g. for individual newspapers and magazines;

h. for audio and video recordings and computer software of which the consumer has broken the seal.

Guarantee

The entrepreneur guarantees that the products and/or services comply with the agreement, the specifications stated in the offer, the reasonable requirements of reliability and/or usability and the legal provisions existing on the date of the conclusion of the agreement and /or government regulations. If agreed, the entrepreneur also guarantees that the product is suitable for other than normal use.

A guarantee provided by the entrepreneur, manufacturer or importer does not affect the legal rights and claims that the consumer can assert against the entrepreneur under the agreement.

Any defects or incorrectly delivered products must be reported to the entrepreneur in writing within 2 months of delivery. Products must be returned in the original packaging and in new condition.
The entrepreneur's warranty period corresponds to the manufacturer's warranty period. However, the entrepreneur is never responsible for the ultimate suitability of the products for each individual application by the consumer, nor for any advice regarding the use or application of the products.

The warranty does not apply if:
the consumer has repaired and/or edited the delivered products himself or has had them repaired and/or edited by third parties;
the delivered products have been exposed to abnormal conditions or have otherwise been treated carelessly or are contrary to the instructions of the entrepreneur and/or have been treated on the packaging;
the defect is wholly or partly the result of regulations that the government has imposed or will impose with regard to the nature or quality of the materials used.
 

Identity entrepreneur:

Dogsz.eu

Trade name Dogsz

Provincial road 116

4909 AM Oosteind (NB)

info@dogsz.eu

VAT: NL004964061B75
Chamber of Commerce number: 92585442