We have a 14 day returns policy, which means you have 14 days after receiving your item to request a return.
If you exercise your right of withdrawal, the product will be returned to the entrepreneur with all accessories supplied and - if reasonably possible - in the original condition and packaging. If the product is damaged or the packaging is damaged more than is necessary to sell the product, we can pass on this depreciation of the product to you.
To initiate a return, you can contact us at info@dogsz.eu.
If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. You then have another 14 calendar days to return the package to us with the return shipping label.
Items that are returned to us without first submitting a return request, or that are returned after 14 calendar days after receipt of the return shipping label, will not be accepted.
The costs for returning the product are always borne by the customer, unless it can be unequivocally proven that Dogsz.eu has sent you the wrong product.
For any return questions, you can always contact us at info@dogsz.eu.